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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A. Self Sufficiency
B. Last Service Given days
C. Total Turn around time
D. Response Time

Question 2

A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?

A. IBM ISSTWorkbench
B. IBM My Support webpage
C. IBM Your News Lotus Notes Database
D. IBM Intranet Page

Question 3

An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A. pass the call to next level of support to confirm fix
B. send customer a closure request and details of APAR
C. close the call advising of APAR details in next release
D. send customer APAR details and details of next release

Question 4

What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A. product support page
B. IMT Intranet home page
C. Extreme Leverage webpage
D. PD Tools home page

Solutions: