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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following BEST describes an outcome in a service relationship?

A) A software product provided to the consumer by the service provider
B) A tangible or intangible deliverable created during a service activity
C) A result achieved by a stakeholder through the use of at least one output
D) A specific task completed by the service provider as part of service delivery

2. Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?

A) Think and work holistically
B) Keep it simple and practical
C) Progress iteratively with feedback
D) Focus on value

3. Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?

A) Discover
B) Design
C) Build
D) Acquire

4. Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A) Deliver and support
B) Design and transition
C) Improve
D) Plan

5. Which will help solve incidents more quickly?

A) Target resolution times
B) Escalating all incidents to support teams
C) Detailed procedural steps for incident investigation
D) Collaboration between teams

Solutions: